BOOKING CONDITIONS of Travel Up Ltd.

CONDITION A

Apply to all bookings covered by Travel Up Ltd as show overleaf.

1. RESERVING YOUR HOLIDAY

On receipt of your request and deposit we will confirm your booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

2. PRICE GUARANTEE

CHARTER FLIGHT ARRANGEMENTS:-The price shown on this confirmation invoice will not be subject to any surcharges.

SCHEDULED FLIGHT ARRANGEMENTS:-As schedule airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed once full payment is received. The payment of deposit guarantees your seat, not the price.

GOVERNMENT ACTION:- Our price guarantee cannot cover increase due to direct Government action. E.g. the imposition of VAT or passenger levy.

3. MINOR CHANGES TO YOUR HOLIDAY

If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible.

4. MAJOR CHANGES TO HOLIDAY

If before you depart we have to make any major changes to your holiday arrangement e.g. change of departure time of more than 12 hours, change of airport (but excluding changes between airports in London region, aircraft type or airline) it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will to minimise your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel you will reimbursed all monies paid to us.

5. GROUP HOLIDAYS

Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.

6. FLIGHTS

Details of airlines, flights numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airline.

7. INSURANCE

The company strongly recommend that the client takes out adequate insurance. The client is herewith recommended to read the terms of any insurance affected to satisfy them as to the fitness of cover. The company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.

8 MAKING A BOOKING

The person making the booking becomes responsible to the company for the payment of total price of the arrangements for all passengers shown on the invoice.

9. DEPOSIT

No booking will be confirmed unless the required deposit has been received by the company

10. CHANGING YOUR ARRANGEMENTS

If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you will have to pay amendment fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes. You will be informed of any additional taxes prior to ticket issue.

11. CANCELLATION

Should you or any member of your party be forced to cancel your holiday we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment of cancellation charges. Cancellation charges are calculated from the date we receive the written notice of cancellation.

Amount of cancellation charges more than 42 days is deposit paid, from 29-42 days 50%. From 15-28 days 70%, from 8-14 days 90%, from 1-7 days 100%.

AFTER TICKET ISSUE:- Package holidays carry a 100% cancellation fee after the tickets are issued and package confirmation invoice is raised. Please consult your reservation adviser.

CHARTER FLIGHTS:- carry a 100% cancellation fee both before and after ticket issue.

12. LEGAL JURISDICTION

We accept the jurisdiction of courts in part of the UK in which the client is domiciled. For clients not domiciled in the UK the courts of England shall have sole jurisdiction.

CONDITIONS B

Apply to all bookings covered by Travel Up Ltd. as shown overleaf.

Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of the company. A verbal variation will not be valid.

The company act as agents only in transactions relating to flights, car hire, accommodation, package holidays etc. and book those facilities for you (the client) on behalf of the Supplier or Operator (the principal). The company are not the principal and do not act as the principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract with the principle named overleaf. The company are not liable for the principal’s actions, Failures or omissions. No booking be confirmed unless the required deposit has been received by the company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price. Bookings made will be immediately subject to the principal’s terms and conditions and the company have no authority to vary them in the clients favour. All amendments/cancellations will incur charges.

Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

The company will attempt to fulfil client’s requirements to its best abilities and in the event of complaint, will pass such complaints to the principal concerned on the client’s behalf. As agent only, the company will not be able to commit the principal as to their correct course of actions.

The company strongly recommend that the client takes out adequate insurance whether or not it is a principal’s condition of booking. The client is herewith recommended to read the terms of any insurance affected to satisfy them as to the fitness of cover. The company will be pleased to quote you for insurance.

Should insurance be declined you will be asked to sign our indemnity form.

CONDITIONS APPLYING TO A AND B

Please remember that the person making the booking accepts ALL the booking conditions and is liable for any amendment fees, late payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details overleaf are given in good faith based on information from the principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.

PAYMENT: You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payments may be required immediately i.e. before you receive confirmation. It is very important that you pay balances when due because failure to do so may lead to the cancellation.

PASSPORTS VISA AND HEALTH REQUIRMENTS:-You are responsible for checking all these items.

RECONFIRMATION RETURN/ONWARDS:-It is your responsibility to reconfirm your return /onwards flights at least 72 hours prior to departure. The company will not be liable for any additional costs due to your failure to reconfirm flights.