Privacy Policy

Please Note: The site you are visiting is owned and administered by Travelup Ltd. Please note there may be links on this site to third parties at which point you must make yourself aware of their own privacy and security policies.

Email Alerts

Travelup collects information for a number of reasons. We have an opt-in email alert service where we will hold your email address. This email address is only used for marketing what we believe will be useful information about Travelup services - we will not rent or sell your email address to any one else. If you are unhappy about the emails we are sending you please email - unsubscribe@travelup.co.uk from the email address that is receiving the mails. If you are unable to do this then please email webmaster@travelup.co.uk the email address you wish to remove.


Online Booking

If you are making a booking with Travelup or one of it's affiliated sites we will capture personal information about the lead passenger (name, address, telephone number and email address). In addition we will collect the name and date of birth of all of the travelling passengers. This information will be stored on our own servers to help us handle your booking, in addition your name and travelling details will be passed onto the airline or supplier we are buying the service from. It should be noted that this information may then be passed onto certain government organisations as required by law.


Payment Details

We collect payment details including credit card details from you as part of the booking transaction. This information is used to gain payment for services and is then removed from our servers. In some situations we will contact you to confirm these details by telephone. We will never ask for your payment details over email as this not a secure method of transport and we would ask you never to send such details in this way.


Collection of Personal Information

When you send personal information to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. This information will be stored on secure fileservers which are protected from the Internet by industry standard firewalls. Your information will be backed up on to secondary servers and eventually tape backup. At any time, you can contact us to find out the details we hold on you - please contact info@travelup.co.uk.


Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy.

We may use your personal information to:

  • improve your browsing experience by personalising the website
  • enable your use of the services available on the website
  • supply to you services purchased via the website
  • send statements and invoices to you, and collect payments from you
  • send you email notifications which you have specifically requested
  • send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this, by email or similar technology (you can inform us or unsubscribe at any time if you no longer require marketing communications)
  • deal with enquiries and complaints made by or about you relating to the website
  • keep the website secure and prevent fraud

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider. We will share information only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to:

  • keep track of you whilst you navigate the website
  • keep track of items in your shopping basket
  • prevent fraud and increase website security

We will use the persistent cookies to:

  • enable our website to recognise you when you visit
  • keep track of your preferences in relation to the use of our website

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: www.google.com/privacypolicy.html.


Logging

Travelup logs all activity on it's web sites for:

  • System administration reasons, ie tracking faults with the sites.
  • For planning purposes - to see where people are visiting and the effectiveness of campaigns.

This tracking will store the IP address of your computer and the pages you visit on our site. We will not associate this with any personal information and this information is only used for planning and fault finding. We use this information for our own purposes and do not pass this information on to third parties (with the exception of general trend information).


Links to other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.